Case Study: Fairfield Inn & Suites by Marriott in New Albany
Finding a new way to meet guest demands in a challenging labor market.
About the Company
The Fairfield Inn & Suites by Marriott in New Albany, Ohio opened during the pandemic and had to source talent for the first time in a difficult market. Their team was connected to Upshift through the Ohio Hotel and Lodging Association (OHLA)
You can visit their website here: https://fairfield.marriott.com/
The Challenge
Sourcing talent on their own was difficult for Fairfield Inn & Suites, and sourcing premium talent for the housekeeping positions was nearly impossible.
How Upshift Met the Challenge
The Upshift team set them up on our open W2 staffing platform, helped them post shifts, and provided them with best practices to get the right people in the right positions.
Within just 48 hours, Fairfield Inn & Suites managed to fill their staffing needs in housekeeping for the next two weeks.
Results?
The property remains fully staffed due to the continued partnership with Upshift.
What’s more, as their usage of Upshifters increased, so did their ratings on Expedia from 90% to 93%.
“As our needs change, we can change what we need from Upshift. If we have a really busy weekend, I can post a job for 4 more people the same day and see who applies. It’s very instantaneous!”
Taryn Weisheit
“As our needs change, we can change what we need from Upshift. If we have a really busy weekend, I can post a job for 4 more people the same day and see who applies. It’s very instantaneous!”
Taryn Weisheit
General Manager. Fairfield Inn & Suites by Marriott, New Albany
Learn More About Upshift
Need staff for your hotel? Click below to schedule a time to speak with a member of our team or learn more about Upshift.
Learn More About Upshift
Need staff for your hotel? Click below to schedule a time to speak with a member of our team or learn more about Upshift.
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