
How engaged, returning “temps” are revolutionizing university staffing in 2023 — Compass Case Study
Compass @ UNC Charlotte — University food service
Challenges
❌ Difficult to manage UNC Charlotte’s own student staff
60% of Jason’s staff at his unit at UNC Charlotte are international students. “But the thing is, they're not skilled.” Jason says it’s difficult to manage the large amount of student staff population because of their limited and varying schedules.
❌ Traditional staffing agencies running old-school operations
“I have to call them and I have to track them down or leave voicemails and you know, they're only a nine-to-five operation Monday through Friday. It’s very challenging sometimes.”
Solution
1. A team of flexible, returning “temps” that feel like their own staff
No one likes to babysit and train new staff that don’t know their way around a campus only to have them disappear 2 days later.
Jason has had great success building a team of engaged and trained Upshifters who like to come back.
How does it work?
Jason can see who’s applying and choose who’s coming to his shifts and pick the ones who have already worked there.
Option to favorite the best workers.
Upshift has the functionality to “like” the best workers. It makes it easier to keep them engaged and retain them.
This way, Jason has a big group of people who already worked there and keep returning.
2. More control with Upshift’s Staffing Platform
Jason found it challenging to work with other traditional staffing agencies operating in the old-school model. With Upshift, he can use the platform himself to post his own shifts, set the schedule and pay.
“It's just much easier to do it because I know what I need [...] Upshift is my primary because I have more control on a platform.”
Jason Ritter, Director of Catering at Chart-wells (Compass Group) at UNC Charlotte.
3. Picking and choosing the best candidates
Jason says he likes having the ability to see who applies for jobs and picking the candidates that seem to be the best fit.
4. High-caliber workers
What we do is conduct a rigorous screening process and meet our workers in person before they get hired. Because our workers choose their own shifts, get rated, and feel accountable to perform - Jason's shifts are filled with workers who want to be there.
5. Quick support
Our account managers are dedicated to supporting Jason to get the most out of Upshift. Whether helping him post shifts, review candidates, or just answering everyday questions - Jason can use as little or as much support as he needs.
What are Jason and UNC Charlotte's team doing to keep “temps” engaged and returning?
We were amazed how awesome Jason Ritter’s approach is to retaining contract labor.
Their return rate speaks for themselves - 91% (this means that in that week 91% of the workers had previously worked). This number is very high and shows great engagement.
Jason realized how important this is when he was a substitute teacher working at different schools. There were some schools he wanted to return to and others that he didn’t. The difference was that he felt welcome and appreciated in the schools that he returned to.
Learn More About Upshift
Need staff for your event? Click below to schedule a time to speak with a member of our team or learn more about Upshift.
Learn More About Upshift
Need staff for your event? Click below to schedule a time to speak with a member of our team or learn more about Upshift.