Hospitality · Questions we get
Will they arrive ready?
Will they come back?
Hear from hospitality managers who use Upshift to staff their hotels, dining operations, and events.
Post a shift. Review applicants. Choose who works.
Every worker is a W‑2 employee of Upshift.
- 2,000+businesses use Upshift
- 25+metro areas
- 4.7/5rating on G2
9 managers from hotels, campus and corporate dining, events and senior living
01Will workers arrive ready to work?
Hear how managers describe the workers they’ve booked through Upshift. Before choosing an applicant, you can review their ratings, hours worked, and previous roles.
4 clients answer
Samantha AckroydCatering & Events Coordinator, Chartwells at Xavier UniversityChartwells at Xavier UniversityUpshift has definitely been the best … They always send in the best workers.
02Will the same workers come back?
Many clients see the same workers return. Save the people you like as favorites and offer them shifts first, so you can build a group who already know your venue, team, and service standards.
3 clients answer
Karol OsinskiExecutive Chef, Hyatt Regency CincinnatiHyatt Regency CincinnatiWe have a core group of, I would say, six or eight culinary employees that know our kitchens well.
03How are workers screened?
Every Upshifter is a W‑2 employee of Upshift, E‑Verified and background-checked. You can see their hours worked and previous roles.
3 clients answer
Heather LokesakDirector of Dining Services, Morrison LivingMorrison LivingWhatever vetting processes you're doing, they work … You've interviewed them. You've talked to them.
04Can I see who's coming before they show up?
Before anyone comes in, you see who is booked, with their ratings, hours and the jobs they have worked before.
3 clients answer
Mac JohnHR Staffing Coordinator, Cameron Mitchell Premier EventsCameron Mitchell Premier EventsWe can see who's on there, who's going to be showing up … You're able to see all their experiences and all the different positions they've worked.
05How is this different from a temp agency or another app?
Agencies send whoever they have that day. Upshift workers keep their access only by showing up and doing good work, and you reach a real person when you need help.
3 clients answer
Mac JohnHR Staffing Coordinator, Cameron Mitchell Premier EventsCameron Mitchell Premier EventsWe couldn't staff events on ourselves … Upshift has been our favorite platform.
06Will I have a real person to call?
There is no automated chat. You get a dedicated staffing advisor who knows you by name.
3 clients answer
Samantha AckroydCatering & Events Coordinator, Chartwells at Xavier UniversityChartwells at Xavier UniversityHe'll reach out to me like once a month and just make sure everything's good.
07Big events and busy weekends: do I have to commit to a headcount?
Post shifts only for the days you need people. You do not have to hire for one busy week, or keep extra people through the quiet ones.
3 clients answer
Taryn WeisheitGeneral Manager, Fairfield Inn & Suites by MarriottFairfield Inn & Suites by MarriottI can same day say I need four more and see who applies.
08Who sets the pay, and what does it cost?
You set the hourly pay for each shift and can raise it when a shift is hard to fill. You pay only for the shifts people work. Invoices are on the website and sent by email. Your Upshift rep goes through pricing with you on the call.
2 clients answer
Karol OsinskiExecutive Chef, Hyatt Regency CincinnatiHyatt Regency CincinnatiSo I went in and just added five bucks an hour, and all of a sudden they were filled.
09How easy is it to work with Upshift?
Posting a shift takes a couple of minutes, and you can copy a past one. Support answers in under 5 minutes, 24/7.
3 clients answer
Samantha AckroydCatering & Events Coordinator, Chartwells at Xavier UniversityChartwells at Xavier UniversityI'm done in like less than two minutes.
Have a question we did not answer here?
Bring it to your call with Upshift, or reply to the email this page came in. We will answer it, and if a client has talked about it, we will show you.
Every clip is cut from a client's own interview or case-study video, and the words on screen are exactly what they say.