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How Xavier fills big events with returning workers she already knows
“Even if they're helping in like the dining hall or the kitchen, it's normally somebody that would also come and work for me at our banquet events.”
Samantha AckroydCatering & Events Coordinator, Chartwells at Xavier University- 82% return rate
- Covers when students can't
- Returning workers she knows
01The problem
Students can't cover every big event
Samantha has full-time, on-call and student staff, but banquets and arena concession events often need extra help. Once classes start, students frequently can't work those shifts.
“Especially with school starting, I don't really rely on the students a whole lot. I'll ask them, but they normally can't work it.Samantha Ackroyd, Catering & Events Coordinator
02What changed
Familiar people come back
Some Upshifters work in Xavier's dining hall or kitchen as well as at Samantha's banquets. When students can't work, Samantha can bring back people she already knows from campus. They usually arrive in uniform and know what they're doing.
03Where
Chartwells at Xavier's Cintas Center
Samantha coordinates plated banquets and arena concession events at Xavier University in Cincinnati. Other food-service teams on campus also use Upshift.
- Cincinnati, Ohio
- Plated banquets
- Arena concessions
- Campus dining
- Catering events
04The result
Thanks to Upshift, Samantha can…
Bring back people she already knows from campus
“We've gotten to know them really well because we'll use Upshift in several spots on campus.”
Samantha Ackroyd · Catering & Events Coordinator
Bring in Upshifters when students can't work
“If I just have a whole bunch of people that can't work then I'll bring in some Upshift as well.”
Samantha Ackroyd · Catering & Events Coordinator
Get people who show up in uniform and know the work
“They always come in uniform … I haven't really had any problems with their skill sets. They've been great.”
Samantha Ackroyd · Catering & Events Coordinator
Repost a past event in under two minutes
“It's super easy for me to just go in, copy a past one, change the date and time and just repost it … and I'm done in like less than two minutes. It's great.”
Samantha Ackroyd · Catering & Events Coordinator
Upshift has definitely been the best … they're the easiest to work with, they have the easiest website to navigate, and they always send in the best workers we've had.
Samantha AckroydCatering & Events Coordinator, Chartwells at Xavier UniversityHave a shift you can’t fill?Sign up to start hiring
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