Challenges

Kao Collins, a leading manufacturer in inkjet ink as well as service, technical support, parts, and repair, faced significant staffing challenges at their Cincinnati, Ohio worksite:

❌ They required short-term help quickly to meet production demands

❌ Traditional temp agencies were slow, causing delays and inefficiencies

❌ They were concerned about temporary workers not returning for multiple assignments and the burden of retraining

Cassidy Siler-Smith, the HR Manager at Kao Collins, told us how they solved these challenges and more.

The Solution

Kao Collins turned to Upshift for a more efficient staffing solution. Upshift’s platform allowed Kao Collins to:

✅ Post job listings directly and receive qualified candidates the same day

✅ Maintain control over the hiring process without relying on intermediaries

✅ Quickly fill positions with high-quality candidates, reducing time and improving efficiency

The Results

The partnership with Upshift led to transformative results for Kao Collins:

1. Fast hiring with no intermediaries

Upshift significantly improved Kao Collins’ hiring speed. By leveraging Upshift’s platform, Kao Collins was able to post job openings and receive qualified candidates within the same day, drastically reducing the time needed to fill positions.

“We can post a position in the morning. And by that afternoon we have somebody who can start the next day. And that's totally unheard of with regular temp agencies."

- Cassidy Siler-Smith, Kao Collins

2. Temporary workers that keep coming back

Upshift provided Kao Collins with a pool of quality workers who were eager to stay for multiple assignments, debunking initial concerns about worker retention. This consistency helped Kao Collins maintain a reliable workforce.

“I was worried that the workers would just come in and work one assignment or one day and then not show back up. But that's not at all what's happened.

We have people that are enjoying working here with us and they are staying with us. So I'm pleasantly surprised I was wrong.”

3. A transparent platform with quality candidates

Upshift’s staffing platform also provides detailed information about candidates’ experience, including reviews from previous businesses. This transparency allowed Kao Collins to make informed hiring decisions and ensured high-quality staffing.

“And we have really good quality candidates that we're getting. I think one thing that's really nice is that it has that review, and it shows how many hours they've worked, and how many stars they've received, that we can tell that they're good workers. And they have turned out to be really good.”

4. Customized and proactive account management

The exceptional customer service offered by Upshift was another significant benefit. Kao Collins found the platform easy to use, and the support from Upshift’s team helped them navigate any initial confusion quickly and effectively.

“The website's pretty easy to use, but I, especially at the beginning, was a little bit confused about things. And I remember reaching out to Zach. I know you're available with our questions or any issues that we have. You all have been very responsive, so the customer service is definitely top notch.”

Summary - “We will always have 5 to 10 Upshifters in the building permanently.”

The successful integration of Upshift’s services has allowed Kao Collins to achieve remarkable efficiency in staffing.

“Upshift has met our needs as far as getting people in here quickly, good-quality candidates.”

Cassidy Siler-Smith, Kao Collins

Upshift has proven to be an invaluable partner, enhancing Kao Collins' operational capabilities and ensuring a reliable workforce.

Read More Case Studies