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How KnitWell covers
the busy weeks it can't plan,
without hiring full time for them
“We can post today and we'll get applicants within eight, ten hours usually that we can fill.”
Thomas MurrayOperations Manager, KnitWell Group- 86% return rate
- 8–10 hours to the first applicants
- No extra full-timers
01The problem
Volume that surprises everyone
Trucks get stuck at a port, then all arrive in the same week. A project lands with a few days' notice.
- Hiring full-time people for those weeks makes no sense.
- Overtime wears the crew out.
“We can have trucks get held up at port… and next thing you know we've got all these trucks we've got to unload and process on a Thursday or Friday.Thomas Murray, Operations Manager
02What changed
Peak weeks covered without new hires
KnitWell posts a shift and has applicants within 8 to 10 hours. Regulars come back for the same jobs, so the site covers port delays and project rushes without hiring for them or wearing the crew out with overtime.
03Where
KnitWell Group, a fashion retailer
Its site in Pataskala, Ohio, ships to stores and to online shoppers. Receiving, e-commerce and retail all staff with Upshift.
- Pataskala, Ohio
- 2 shifts
- Receiving
- E-commerce orders
- Store orders
04The result
Thanks to Upshift, Thomas can…
Post a shift today and have applicants within 8 to 10 hours
“We can post today and we'll get applicants within eight, ten hours usually that we can fill.”
Thomas Murray · Operations Manager
Cover the peak weeks without hiring for them
“It's not worth us to hire, you know, ten people for one week's shift out of a month.”
Thomas Murray · Operations Manager
A week when the trucks arrive late
KnitWell's own crewUpshifters for the peak days
See who's coming before every shift
“Getting that message ahead of time … gives us a lot of flexibility, and we can kind of change our game plan each day.”
Thomas Murray · Operations Manager
Bring back regulars who need no retraining
“We don't really have to spend a lot of time retraining people when we get people that want to come back and do the same jobs over and over again.”
Thomas Murray · Operations Manager
05Busy and quiet seasons
Scale up for the busy season, down for the quiet one
Shifts per month over the last 12 months
KnitWell pays only for the shifts people work, so the crew grows in the busy months and shrinks in the quiet ones.
We've used Upshift for probably the past two years pretty consistently. So it's definitely made a difference for us, and we don't really have a reason to look anywhere else at this point.
Thomas MurrayOperations Manager, KnitWell GroupHave a shift you can’t fill?Sign up to start hiring
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